FIND YOUR ANSWERS

CUSTOM ORDERS

Focusing on the needs and desires of our customers is our priority. It is through connectivity and privacy that we achieve high levels of customer satisfaction, these connections evolve into life-long ones relationships. We pride ourselves in our listening skills. Understanding, through communicating in detail, our clients preferences results in fulfilling and exceeding every customer expectations. We have access to an enormous variety of different pieces. There are very few limitations in what we can offer. Photographs and specifics are provided upon request in a private manner, once you contact us for details. In an effort to minimize wait time, all larger pieces ship directly from the source.

CRYSTALS CARE

Focusing on the needs and desires of our customers is our priority. It is through connectivity and privacy that we achieve high levels of customer satisfaction, these connections evolve into life-long ones relationships. We pride ourselves in our listening skills. Understanding, through communicating in detail, our clients preferences results in fulfilling and exceeding every customer expectations. We have access to an enormous variety of different pieces. There are very few limitations in what we can offer. Photographs and specifics are provided upon request in a private manner, once you contact us for details. In an effort to minimize wait time, all larger pieces ship directly from the source.

CLEANING

SMALLER crystals can safely be picked up and taken to a flat work area covered by cloth, to protect the piece itself from scratching on your surface for work. Larger pieces should not be moved, although similar steps can be followed with cloth around it on the surface where they are displayed. The following are the step to complete. - Fill a container with enough lukewarm water to submerge the piece, and add a teaspoon of mild soap. - Gently place your crystal and leave it in the soapy water for a few minutes, to soften the dust accumulated in the tiny crevices of the gem. - Gently scrub the crystal with an extra-soft bristle toothbrush. If you are cleaning a stone with several crystals, be mindful of every crystal peak as you reach it with your soft brush. - Rinse the crystal with clean distill water. Distilled water is free of impurities such as mineral deposits that could leave residues in the stone. Repeat rinse until soap is completely removed. - Place the crystal in a place where it can dry naturally avoiding direct sunlight, which is never recommended. - Repeat the process whenever you feel it is necessary. LARGER pieces should not be moved, although similar, but accommodating, steps can be followed with cloth around it on the surface where they are displayed. An to deep-clean lager pieces is with a compressed gas duster that will remove dust, lint, and other contaminants from the hard-to-reach crevices in between the crystals and points. This is ideal for other collectibles as it delivers pure moisture-free blasts.

FREE U.S. SHIPPING

All items ordered through the Deepest Earth website will generally ship within 1 to 3 business days.

Personalized orders and/or privately arranged purchases of larger pieces will be handled on an individual basis.

FREE U.S. SHIPPING
Domestic shipping will be FREE of cost to the customer.
You will receive your item via USPS Economy Shipping generally with a transit time of 5-8 business days.

INTERNATIONAL PURCHASES
International purchases will generally be received within 10-12 business days. International shipping methods are determined by item size, type, fragility, and specific characteristics. In addition, international shipping costs are calculated based on courier rates, delivery distance, and packing complexity.
Customs, duties, and taxes may apply to international purchases and will be handled on a one-on-one basis as the official department that administrates and collects the duties levied varies per country. Customs may contact the purchaser directly as it will be the purchaser's responsibility to cover the duties that may apply.

RETURNS / REFUNDS

ALL SALES ARE FINAL, NO RETURNS, NO EXCHANGES. These policies have been instituted in an effort to protect the, by nature, fragile integrity of all of Deepest Earth's products, including the ones your are considering. We offer full transparency regarding the quality of our crystals. Our extensive gallery of photographs for each piece offers close-ups for spot details. Dimensions in pounds, kilograms, inches and centimeter are listed for you to received exactly the unique crystal you fell in love with. Ultimately, we are 100 percent confident you will love your chosen gemstone and you will proudly share the excitement of your purchase with friends and colleagues.